Autonomous Sales Management @ Vodafone Idea Ltd

by | Oct 1, 2019 | Enterprise, GreneOS, Insights

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Autonomous Sales Management @ Vodafone Idea Ltd

The Evolution of Consumer Expectations

Amazon is arguably one of the most influential businesses on consumer behaviour. One of the most significant changes that Amazon has had on consumer expectations is related to the availability and shorter delivery time of products online. This, coupled with customer service that truly puts the customer first, has changed supply chain management significantly.
To satisfy such consumer expectations in the enterprise world, all enterprise resources need to be connected in real time, operate on a real time workflow and be managed by AI that can take smart decisions without human intervention.

Grene Robotics is working with India’s second largest tele communication service provider to complete an order process autonomously from PO to WO.

The order management process starts from when a customer places an order, to keeping track of that order until it is fulfilled.
 
The End Goals

  • Zero touch customer ordering and support 80% of customers

  • AI automated resource & workforce planning for order fulfilment

  • RPA enabled order processing for instant results

  • Customer app with a conversational interface to easy order tracking

  • 50% reduction in sales / account managers time

  • AI to respond to 80% of customer requests without human intervention

  • AI to predict the turn around time for any order with continues communication to all stakeholders

 The Key Stakeholders & Resources
  • The Customer
  • Sales / Account Manager Team
  • Feasibility / Inspection Team
  • Solution / Product Team
  • Order Processing Team
  • Accounting Team
  • Customer Service Team
The Challenges
  • No end to end visibility for order management
  • No follow up
  • No Real Time Updates
  • No Prediction on completion time
  • No statistics on turn around time
  • No real time visibility to the customer
  • No instant gratification to customer

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Autonomous Order Management – Instant Customer Gratification

Autonomous Order Management – Instant Customer Gratification

by | Oct 1, 2019 | Enterprise, Insights

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Autonomous Order Management – Instant Customer Gratification

What is Autonomous Order Management?

The process of taking an order directly from the customer and processing that order using AI, automation and robotics while giving a real time experience to the customer.

What is Extraordinary Customer Service?

Amazon & UBER go the extra mile for customers, which has forced retailers and taxi services into adopting new methods of managing customer relationships. For example, delivery expectations set by Amazon have bled into the world of customer service: if a consumer has an issue with a product, they expect reliable estimates on replacements, fixes, or refunds.

Extraordinary customer service has forced retailers to optimize logistics to meet a growing demand of visibility into delivery services, one that did not exist prior to this evolution of customer expectations.

Unlike popular belief, the main purpose of the CRM is not to manage the salesforce but to manage customer expectations. If there is anything that we have learnt from UBER, Swiggy and Amazon, its that customer experience, customer service and customer satisfaction always wins.

The robotic customer management system focuses on using AI and Robotics technologies to rethink the customer sales and service workflows to match todays customer expectations.

The End Goals

  • Bring all services to the customer doorstep.
  • Realtime visibility of pickup and drop off
  • Instant gratification for the customer with digital queues and delivery predictions
  • Additional revenue channels to the service provider.

The Key Stakeholders & Resources

  • The Customer

  • Customer Service Team

  • Ground Logistics Team

  • Product Support Team

  • Dealer & Distributor Network

  • Manufacturing Team

  • Accounting Team

The Value

  • Instant gratification to customer

  • Status prediction

  • Delivery prediction

  • Real Time Tracking

  • Benchmarking of TATs

  • Resource Optimisations

  • Cost Savings

The Use Cases

Grene Robotics is working with the world’s largest motorcycle manufacturer to provide zero touch customer service with AI keeping track of service requests autonomously.
Grene Robotics is working with the India’s second largest telecom provider to replace their salesforce implementation.

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→ InsightsIts about time that enterprises are shifting from Sales to Customer Experience. There is a paradigm shift from physical to virtual - thanks to Covid19. Customer Expectation is changed forever Anywhere 24/7 Real Time Autonomous GreneOS it a ready AI platform...

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Autonomous Citizen Services @ 10+ Smart Cities

Autonomous Citizen Services @ 10+ Smart Cities

by | Oct 1, 2019 | Enterprise, Insights, Responsive Cities

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Autonomous Citizen Services @ 10+ Smart Cities

Citizen services in the Modern Era

Whether renewing a driver’s license, receiving health and human services support, or engaging with elected representatives, citizens routinely interact with 20th-century systems with their government while benefitting from 21st-century systems in their everyday lives. When it comes to federal, state, or local government providing benefits and services to citizens, and enabling citizen participation in democracy, the citizen experience can often be underwhelming and frustrating.

This lack of modernity, coupled with broader trends of political distrust and apathy, can translate into low citizen satisfaction. Citizens are less satisfied with state services than with private-sector services, ranking government services below the much-maligned cable TV customer services.

Read more about role of AI in Citizen Services in this paper by Harvard Ash Center.

 

Grene Robotics is working with several smart cities to bring AI transformation into their citizen services systems using our Cloud Robotics Platform.

The End Goals
  • Multilingual conversational user interface for easy Citizen Adoption
  • AI to respond to 50% of citizen requests without human intervention
  • AI to bring in the right department to work with citizens till the service is concluded
  • AI to manage over all turn around time for any service offered to a citizen
The Autonomous Citizen Services Workflows
  • It starts from the citizen choosing a specific service from a smartphone, and ends at receiving the required answer, document or approval for the service requested.
The Key Stakeholders & Resources
  • The Citizen
  • The Mayors Office
  • Various State and Central Government Departments Existing Government Systems
The Challenges
  • No end to end visibility for city management
  • No follow up
  • No Real Time Updates
  • No Prediction on completion time
  • No statistics on turn around time
  • Too many queues and physical locations

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The AI & Robotics Transformation Engine

The AI & Robotics Transformation Engine

by | Oct 1, 2019 | Enterprise, Insights

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The AI & Robotics Transformation Engine

Crop Management is the group of agricultural practices used to improve the growth, development, and yield of agricultural crops.
Grene Robotics is working with central and state governments to predict and manage crop yield and disease by providing the services and support farmers need in real time using our Cloud Robotics Platform.

The End Goals

  • Real time crop analytics with a Google Earth interface.

  • Real time prediction of disease outbreaks, with autonomous counter measures

  • Real time prediction of yield, with optimal price prediction for the farmer

  • Digital hail for farm machinery with hourly usage and billing

The Autonomous Crop Workflow

It starts from the farmer choosing to cultivate his/her farmland from a smartphone, and ends at selling yield (processed or unprocessed) to a distribution channel.

 The Key Stakeholders & Resources
  • The Farmer
  • The Government
  • Raw Material Suppliers
  • Financial and Insurance Agents
  • Farm Machinery
 The Challenges

  • Soil Conditions
  • Weather Conditions
  • Crop Disease
  • Financial Support
  • Irrigation
  • Insurance
  • Raw Material Pricing
  • Yield Purchase Pricing

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→ InsightsDef OS platform powers the Anti UAV / Anti Drone system for CHESS / DRDO Lab's laser weapon. The AUAV solution is built on the Grene DefOS platform and integrates Radars, Electro-Optics, ESM systems, third party Weapon systems as well as Jammers. The highly...

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