Autonomous Sales Management @ Vodafone Idea Ltd

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Autonomous Sales Management @ Vodafone Idea Ltd

The Evolution of Consumer Expectations

Amazon is arguably one of the most influential businesses on consumer behaviour. One of the most significant changes that Amazon has had on consumer expectations is related to the availability and shorter delivery time of products online. This, coupled with customer service that truly puts the customer first, has changed supply chain management significantly.
To satisfy such consumer expectations in the enterprise world, all enterprise resources need to be connected in real time, operate on a real time workflow and be managed by AI that can take smart decisions without human intervention.

Grene Robotics is working with India’s second largest tele communication service provider to complete an order process autonomously from PO to WO.

The order management process starts from when a customer places an order, to keeping track of that order until it is fulfilled.
 
The End Goals
  • Zero touch customer ordering and support 80% of customers

  • AI automated resource & workforce planning for order fulfilment

  • RPA enabled order processing for instant results

  • Customer app with a conversational interface to easy order tracking

  • 50% reduction in sales / account managers time

  • AI to respond to 80% of customer requests without human intervention

  • AI to predict the turn around time for any order with continues communication to all stakeholders

 The Key Stakeholders & Resources
  • The Customer
  • Sales / Account Manager Team
  • Feasibility / Inspection Team
  • Solution / Product Team
  • Order Processing Team
  • Accounting Team
  • Customer Service Team
The Challenges
  • No end to end visibility for order management
  • No follow up
  • No Real Time Updates
  • No Prediction on completion time
  • No statistics on turn around time
  • No real time visibility to the customer
  • No instant gratification to customer

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Autonomous Defence Dome for Wide Aerial Protection

→ InsightsAutonomous Drone Defence Dome (AD3) A powerful Anti-Drone Dome that fortifies a large area / city against drones and drone swarms. C4ISRT platform A singular backbone that allows seamless connectivity and interoperability between diverse EM systems ranging...

The Zero Touch Customer Experience using GreneOS

→ InsightsIts about time that enterprises are shifting from Sales to Customer Experience. There is a paradigm shift from physical to virtual - thanks to Covid19. Customer Expectation is changed forever Anywhere 24/7 Real Time Autonomous GreneOS it a ready AI platform...

Autonomous Emergency Services @ GVK EMRI

Autonomous Emergency Services @ GVK EMRI

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Autonomous Emergency Services @ GVK EMRI

When you can see your uber taxi coming to you on your smartphone, why can’t we do the same with an emergency vehicle?

We worked with India’s largest ambulance network (GVK EMRI) to take the request for an emergency directly from the customer. ERMI responds to 30,000 cases a day, across 15 states within India. They have 12,000 ambulances and 40,000 people working to make sure their emergency service runs 24 hours a day.

Our technology was able to reduce their ambulance assignment time from 3 minutes to 10 seconds by using the smart phone to triangulate ambulance location, and reduced the response time of the ambulance by 30% by making sure ambulances are parked at closest proximity to probable accident prone areas.

Our platform brought the caller, hospital, ambulance driver, emergency medical technician, reporting team and quality team onto one single platform to ensure the most efficient and real time case resolution.

Each of the stakeholders was brought online using their smartphone or PC in their job role.

Assignment of ambulance and other resources to a case was made autonomous using our inbuilt ‘Resource Manager‘ BOT with a time prediction feature shown to the caller to ensure that multiple check up calls can be avoided.

Continue reading

Autonomous Defence Dome for Wide Aerial Protection

→ InsightsAutonomous Drone Defence Dome (AD3) A powerful Anti-Drone Dome that fortifies a large area / city against drones and drone swarms. C4ISRT platform A singular backbone that allows seamless connectivity and interoperability between diverse EM systems ranging...

The Zero Touch Customer Experience using GreneOS

→ InsightsIts about time that enterprises are shifting from Sales to Customer Experience. There is a paradigm shift from physical to virtual - thanks to Covid19. Customer Expectation is changed forever Anywhere 24/7 Real Time Autonomous GreneOS it a ready AI platform...