Autonomous Citizen Services @ 10+ Smart Cities

Updated: Dec 3, 2020

citizen services in the modern era

Whether renewing a driver’s license, receiving health and human services support,

or engaging with elected representatives, citizens routinely interact with 20th-century

systems with their government while benefitting from 21st-century systems in their

everyday lives. When it comes to federal, state, or local government providing benefits

and services to citizens, and enabling citizen participation in democracy, the citizen

experience can often be underwhelming and frustrating.

This lack of modernity, coupled with broader trends of political distrust and apathy, can translate into low citizen satisfaction. Citizens are less satisfied with state

services than with private-sector services, ranking government services below the

much-maligned cable TV customer services.

Read more about role of AI in Citizen Services in this paper by Harvard Ash Center.

Grene Robotics is working with several smart cities to bring AI transformation into their citizen services systems using our Cloud Robotics Platform.

The End Goals

Multilingual conversational user interface for easy Citizen Adoption

AI to respond to 50% of citizen requests without human intervention

AI to bring in the right department to work with citizens till the service is concluded

AI to manage over all turn around time for any service offered to a citizen

The Autonomous Citizen Services Workflows

It starts from the citizen choosing a specific service from a smartphone, and ends at receiving the required answer, document or approval for the service requested.

The Key Stakeholders & Resources

The Citizen

The Mayors Office

Various State and Central Government Departments Existing Government Systems

The Challenges

No end to end visibility for city management

No follow up

No Real Time Updates

No Prediction on completion time

No statistics on turn around time

Too many queues and physical locations

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