Autonomous Sales Management @ Vodafone Idea Ltd

by | Oct 1, 2019 | Enterprise, GreneOS, Insights

→ Insights

Autonomous Sales Management @ Vodafone Idea Ltd

The Evolution of Consumer Expectations

Amazon is arguably one of the most influential businesses on consumer behaviour. One of the most significant changes that Amazon has had on consumer expectations is related to the availability and shorter delivery time of products online. This, coupled with customer service that truly puts the customer first, has changed supply chain management significantly.
To satisfy such consumer expectations in the enterprise world, all enterprise resources need to be connected in real time, operate on a real time workflow and be managed by AI that can take smart decisions without human intervention.

Grene Robotics is working with India’s second largest tele communication service provider to complete an order process autonomously from PO to WO.

The order management process starts from when a customer places an order, to keeping track of that order until it is fulfilled.
 
The End Goals

  • Zero touch customer ordering and support 80% of customers

  • AI automated resource & workforce planning for order fulfilment

  • RPA enabled order processing for instant results

  • Customer app with a conversational interface to easy order tracking

  • 50% reduction in sales / account managers time

  • AI to respond to 80% of customer requests without human intervention

  • AI to predict the turn around time for any order with continues communication to all stakeholders

 The Key Stakeholders & Resources
  • The Customer
  • Sales / Account Manager Team
  • Feasibility / Inspection Team
  • Solution / Product Team
  • Order Processing Team
  • Accounting Team
  • Customer Service Team
The Challenges
  • No end to end visibility for order management
  • No follow up
  • No Real Time Updates
  • No Prediction on completion time
  • No statistics on turn around time
  • No real time visibility to the customer
  • No instant gratification to customer

Continue reading

DefOS powered Anti Drone Weapon protects Red Fort

Dec 8, 2020

→ InsightsDef OS platform powers the Anti UAV / Anti Drone system for CHESS / DRDO Lab's laser weapon. The AUAV solution is built on the Grene DefOS platform and integrates Radars, Electro-Optics, ESM systems, third party Weapon systems as well as Jammers. The highly...

Autonomous Navigation of UGV (Unmanned Ground Vehicle)

Dec 8, 2020

→ InsightsDefOS Auto Navigation suite comprises the full stack of ROS, SLAM and AI. The ARNS straddles, kinematic characterisation of the robotic vehicle, Kalman filters for guidance navigation, odometry, visual odometry, sensor integration, SLAM navigation,...

Is your interface AI ready ?

Nov 24, 2019

→ Insights The perception of #AI has completely disrupted the way we look at any piece of Data today. While, the most popular consumer apps of the world #Uber, #Amazon and #Netflix offer an immersive interactive experience, where the end user can experience the power...

Autonomous Order Management – Instant Customer Gratification

Autonomous Order Management – Instant Customer Gratification

by | Oct 1, 2019 | Enterprise, Insights

→ Insights

Autonomous Order Management – Instant Customer Gratification

What is Autonomous Order Management?

The process of taking an order directly from the customer and processing that order using AI, automation and robotics while giving a real time experience to the customer.

What is Extraordinary Customer Service?

Amazon & UBER go the extra mile for customers, which has forced retailers and taxi services into adopting new methods of managing customer relationships. For example, delivery expectations set by Amazon have bled into the world of customer service: if a consumer has an issue with a product, they expect reliable estimates on replacements, fixes, or refunds.

Extraordinary customer service has forced retailers to optimize logistics to meet a growing demand of visibility into delivery services, one that did not exist prior to this evolution of customer expectations.

Unlike popular belief, the main purpose of the CRM is not to manage the salesforce but to manage customer expectations. If there is anything that we have learnt from UBER, Swiggy and Amazon, its that customer experience, customer service and customer satisfaction always wins.

The robotic customer management system focuses on using AI and Robotics technologies to rethink the customer sales and service workflows to match todays customer expectations.

The End Goals

  • Bring all services to the customer doorstep.
  • Realtime visibility of pickup and drop off
  • Instant gratification for the customer with digital queues and delivery predictions
  • Additional revenue channels to the service provider.

The Key Stakeholders & Resources

  • The Customer

  • Customer Service Team

  • Ground Logistics Team

  • Product Support Team

  • Dealer & Distributor Network

  • Manufacturing Team

  • Accounting Team

The Value

  • Instant gratification to customer

  • Status prediction

  • Delivery prediction

  • Real Time Tracking

  • Benchmarking of TATs

  • Resource Optimisations

  • Cost Savings

The Use Cases

Grene Robotics is working with the world’s largest motorcycle manufacturer to provide zero touch customer service with AI keeping track of service requests autonomously.
Grene Robotics is working with the India’s second largest telecom provider to replace their salesforce implementation.

Continue reading

DefOS powered Anti Drone Weapon protects Red Fort

Dec 8, 2020

→ InsightsDef OS platform powers the Anti UAV / Anti Drone system for CHESS / DRDO Lab's laser weapon. The AUAV solution is built on the Grene DefOS platform and integrates Radars, Electro-Optics, ESM systems, third party Weapon systems as well as Jammers. The highly...

Autonomous Navigation of UGV (Unmanned Ground Vehicle)

Dec 8, 2020

→ InsightsDefOS Auto Navigation suite comprises the full stack of ROS, SLAM and AI. The ARNS straddles, kinematic characterisation of the robotic vehicle, Kalman filters for guidance navigation, odometry, visual odometry, sensor integration, SLAM navigation,...

Is your interface AI ready ?

Nov 24, 2019

→ Insights The perception of #AI has completely disrupted the way we look at any piece of Data today. While, the most popular consumer apps of the world #Uber, #Amazon and #Netflix offer an immersive interactive experience, where the end user can experience the power...

Autonomous Surveillance Drones – Instant Security Response

Autonomous Surveillance Drones – Instant Security Response

by | Oct 1, 2019 | Enterprise, Insights

→ Insights

Autonomous Surveillance Drones – Instant Security Response

We are working with India’s first operational smart city to respond to security threats in 30 seconds using drones. 
To know more, get in touch with us.

Continue reading

DefOS powered Anti Drone Weapon protects Red Fort

Dec 8, 2020

→ InsightsDef OS platform powers the Anti UAV / Anti Drone system for CHESS / DRDO Lab's laser weapon. The AUAV solution is built on the Grene DefOS platform and integrates Radars, Electro-Optics, ESM systems, third party Weapon systems as well as Jammers. The highly...

Autonomous Navigation of UGV (Unmanned Ground Vehicle)

Dec 8, 2020

→ InsightsDefOS Auto Navigation suite comprises the full stack of ROS, SLAM and AI. The ARNS straddles, kinematic characterisation of the robotic vehicle, Kalman filters for guidance navigation, odometry, visual odometry, sensor integration, SLAM navigation,...

Is your interface AI ready ?

Nov 24, 2019

→ Insights The perception of #AI has completely disrupted the way we look at any piece of Data today. While, the most popular consumer apps of the world #Uber, #Amazon and #Netflix offer an immersive interactive experience, where the end user can experience the power...

Adoption is the true measure of success

Adoption is the true measure of success

by | Oct 1, 2019 | Insights

→ Insights

Adoption is the true measure of success

We employ a well developed engagement strategy to get a prototype ready in 14 days and the minimum viable product up and running in 60 days. Our implementation strategy is tuned to todays everything as a service mindset where implementations are quick, with no capex and evolutionary in nature.

Adoption is the true measure of success, todays software is evolutionary in nature

The Grene Engagement Methodology is unique in its approach as we take adoption as a key success metric. The methodology is ever evolving to track and improve enterprise adoption. Adoption for todays software as a service (especially in large enterprises) requires focused strategy and effort.

Some of our adoption strategies :

  • Instant Gratification

  • Financial Compensation

  • High Availability

  • Reduced Anxiety

  • Increased Consistency

  • Friendliness Index

  • Information Sharing

  • Intelligent Reminders

Continue reading

DefOS powered Anti Drone Weapon protects Red Fort

Dec 8, 2020

→ InsightsDef OS platform powers the Anti UAV / Anti Drone system for CHESS / DRDO Lab's laser weapon. The AUAV solution is built on the Grene DefOS platform and integrates Radars, Electro-Optics, ESM systems, third party Weapon systems as well as Jammers. The highly...

Autonomous Navigation of UGV (Unmanned Ground Vehicle)

Dec 8, 2020

→ InsightsDefOS Auto Navigation suite comprises the full stack of ROS, SLAM and AI. The ARNS straddles, kinematic characterisation of the robotic vehicle, Kalman filters for guidance navigation, odometry, visual odometry, sensor integration, SLAM navigation,...

Is your interface AI ready ?

Nov 24, 2019

→ Insights The perception of #AI has completely disrupted the way we look at any piece of Data today. While, the most popular consumer apps of the world #Uber, #Amazon and #Netflix offer an immersive interactive experience, where the end user can experience the power...

Autonomous organisations are like self driving cars

Autonomous organisations are like self driving cars

by | Oct 1, 2019 | Enterprise, Insights

→ Insights

Autonomous organisations are like self driving cars

An autonomous organisation is one that runs completely on autonomous software applications. An autonomous application is a software system that utilizes autonomy, automation, AI, learning, or feedback. This includes, for example, self-deciding, self-reflection, self-adaptive and self-repairing software systems.

To explain an Autonomous Enterprise in the context of enterprise software.

Descriptive Analytics is like looking into the rear view mirror of a car and driving

Predictive Analytics is like depending on your navigation system for traffic updates

An Autonomous Enterprise is like a self driving car.

AI is more an application of a technology to mimic human behaviour, and not a technology itself.

Continue reading

DefOS powered Anti Drone Weapon protects Red Fort

Dec 8, 2020

→ InsightsDef OS platform powers the Anti UAV / Anti Drone system for CHESS / DRDO Lab's laser weapon. The AUAV solution is built on the Grene DefOS platform and integrates Radars, Electro-Optics, ESM systems, third party Weapon systems as well as Jammers. The highly...

Autonomous Navigation of UGV (Unmanned Ground Vehicle)

Dec 8, 2020

→ InsightsDefOS Auto Navigation suite comprises the full stack of ROS, SLAM and AI. The ARNS straddles, kinematic characterisation of the robotic vehicle, Kalman filters for guidance navigation, odometry, visual odometry, sensor integration, SLAM navigation,...

Is your interface AI ready ?

Nov 24, 2019

→ Insights The perception of #AI has completely disrupted the way we look at any piece of Data today. While, the most popular consumer apps of the world #Uber, #Amazon and #Netflix offer an immersive interactive experience, where the end user can experience the power...

AI Cloud & Elastic Infrastructure

AI Cloud & Elastic Infrastructure

by | Oct 1, 2019 | Enterprise, Insights

→ Insights

AI Cloud & Elastic Infrastructure

AI cloud infrastructure and its architecture requires a complete overhaul of existing methods of storage, processing and bandwidth.

Research shows that the 20% of the time is when maximum processing is required and 80% of the time systems are running at 20% capacity. Autonomously scaling infrastructure ensures that we match supply based on demand.

We use a highly scalable architecture for our cloud infrastructure to meet the high processing demands of AI in short periods of time. This also helps us our customers reduce unnecessary costs of maintaining excessive infrastructure to match peak loads.


Elastic infrastructure on AWS or Equivalent

Continue reading

DefOS powered Anti Drone Weapon protects Red Fort

Dec 8, 2020

→ InsightsDef OS platform powers the Anti UAV / Anti Drone system for CHESS / DRDO Lab's laser weapon. The AUAV solution is built on the Grene DefOS platform and integrates Radars, Electro-Optics, ESM systems, third party Weapon systems as well as Jammers. The highly...

Autonomous Navigation of UGV (Unmanned Ground Vehicle)

Dec 8, 2020

→ InsightsDefOS Auto Navigation suite comprises the full stack of ROS, SLAM and AI. The ARNS straddles, kinematic characterisation of the robotic vehicle, Kalman filters for guidance navigation, odometry, visual odometry, sensor integration, SLAM navigation,...

Is your interface AI ready ?

Nov 24, 2019

→ Insights The perception of #AI has completely disrupted the way we look at any piece of Data today. While, the most popular consumer apps of the world #Uber, #Amazon and #Netflix offer an immersive interactive experience, where the end user can experience the power...